Website operator: MOROXXO / PT Eye Wealth Indonesia. Contact: care@moroxxocare.com. For product or order support, use the official contact options shown on moroxxocare.com.
Information we process
When you create an account, place an order, request support, or use MOROXXO services, we may process information such as your name, contact details, delivery address, order details, payment-related confirmation information, account data, and messages you choose to send us. Website systems may also process technical information such as IP address, browser/device information, cookies, page visits, and interaction events.
Why we use information
We use information to operate accounts and transactions, provide customer support, process orders and deliveries, prevent fraud or abuse, improve the website, measure performance, and comply with legal obligations. Marketing communications are sent only where permitted and can be managed through the relevant communication channel.
AI assistant and consultations
MOROXXO may provide a virtual assistant for initial product and service information. Messages and relevant conversation context may be processed by an AI service provider to generate responses and may be stored or reviewed by MOROXXO for support and quality purposes. Do not send identity documents, passwords, OTP codes, card credentials, or unnecessary sensitive medical information through chat.
Analytics, advertising and cookies
We may use cookies, analytics, and advertising technologies from providers such as Google, Meta, and TikTok depending on the configuration active for your market. These technologies may process device, browser, interaction, and transaction-event information. Browser or device controls can be used to limit certain cookies, although some website functions may be affected.
Service providers and international processing
Information may be processed by providers that support hosting, communications, analytics, AI, payments, fraud prevention, and delivery. Providers may operate in countries different from yours. MOROXXO uses providers for legitimate operational purposes and expects appropriate safeguards where required by applicable law.
Retention and security
We retain information for as long as reasonably necessary for the purposes described above, including order records, support, security, dispute handling, and legal obligations. We use reasonable technical and organisational measures, but no internet-based system can guarantee absolute security.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Contact us using the details above. We may need to verify a request and may retain information that must be kept for legal, security, or transaction-record purposes.
Updates
We may update this policy as our services, markets, or legal requirements change. The current version will be published on this page.
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded under mandatory consumer or data-protection law applicable to you.