Website operator: MOROXXO / PT Eye Wealth Indonesia. Contact: care@moroxxocare.com. For product or order support, use the official contact options shown on moroxxocare.com.
Shipping availability
Shipping availability is determined by the selected market, delivery address, product availability, and the shipping methods active at checkout. Some markets may be fulfilled from Indonesia while others may use local or regional partners.
Processing and delivery estimates
Order processing begins after required payment or verification steps are completed. Delivery estimates shown at checkout are provided by MOROXXO or the relevant carrier and may change due to customs, carrier operations, address issues, public holidays, weather, or other external factors.
Customs, duties and taxes
International shipments may be subject to customs review, import duties, taxes, brokerage, or other charges. Where these are not collected at checkout, the recipient may be responsible for them as required by destination rules.
Damaged, incorrect or missing items
Inspect your order after delivery and contact MOROXXO promptly if an item is damaged, incorrect, missing, or materially inconsistent with the confirmed order. Keep the shipping label, packaging, photographs, video, and other reasonable evidence that can help us investigate with the carrier or fulfilment partner.
Return authorisation
Contact MOROXXO before sending a return. We will provide the applicable return instructions, destination, and any conditions relevant to your market. Do not send products to an address found through an unrelated source.
Return shipping costs
Responsibility for return-shipping costs depends on the reason for return, the selected market, and mandatory consumer law. Where MOROXXO is responsible for a verified damaged, defective, incorrect, or non-conforming item, return or replacement costs will be handled as required by applicable law and the approved resolution.
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded under mandatory consumer or data-protection law applicable to you.