Website operator: MOROXXO / PT Eye Wealth Indonesia. Contact: care@moroxxocare.com. For product or order support, use the official contact options shown on moroxxocare.com.
When to contact us
Contact MOROXXO if your order arrives damaged, defective, incorrect, incomplete, or materially different from the confirmed purchase. Include your order number and reasonable supporting information.
Review of a claim
We may ask for photographs, video, packaging information, carrier information, or return of the product where reasonably necessary. Evidence requirements will not be applied in a way that removes mandatory consumer rights.
Approved resolutions
Depending on the circumstances and applicable law, an approved resolution may include replacement, repair where appropriate, store adjustment, partial refund, or refund. The available remedy can depend on the nature of the issue and the market where the order was supplied.
Refund timing and method
Approved refunds are normally returned through the original payment method where supported. Processing time depends on the payment provider, bank, and market. MOROXXO support will never request your password, PIN, or OTP to process a refund.
Marketplace purchases
If you purchased through a third-party marketplace, use that marketplace’s dispute or return workflow so the transaction remains properly recorded, while MOROXXO may assist with product information where appropriate.
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded under mandatory consumer or data-protection law applicable to you.